2018 NAA Designation Programs  (Visit our online calendar for class schedules)

The multi-family industry is growing. Competition is fierce and multi-family professionals face more challenges than ever before. Today if you work in the multi-family housing industry you can’t afford to overlook the benefits of an industry designation.  Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professional.  Each course and program has been carefully crafted and tailored to meet the every-changing need of today's multi-family housing professional.


You’ll learn about:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record keeping
  • Analysis of the property’s financial operations with corrective actions for under performance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

Full Course for members:  $950  | Non-members $1,400




Enhance your professional growth in the apartment industry by becoming a National Apartment Leasing Professional (NALP) and take your career to the next level.
Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

Become an NALP in 2018! Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

You will learn about:

  • Using Technology to Generate Traffic
  • Reputation Monitoring and Management
  • Daily Inspection of Leasing Center, Tour Route, Model and Vacant Apartment
  • Relationship-Building while Shopping the Competition
  • Application of Fair Housing Laws
  • Proper Screening of a Prospective Resident's Qualifications
  • Ability to Review Lease with New Resident
  • Application of the Relationship Sales Process
  • Managing Objections
  • Managing the Move-In Process
  • Work with the Team to Manage Resident Issues and Maintenance Requests
  • Building Relationships with Residents and a Sense of Community
  • Securing and Processing Lease Renewals
  • Conducting a Market Survey and Drawing Conclusions

Full Course for members:  $450  | Non-members $600



Certificate for Apartment Maintenance Technicians (CAMT) includes:

The non-technical Soft Skills course consists of online learning, including practice scenarios.  Five technical courses consist of hands-on classroom training followed by online practice scenarios.

Technical Courses

Electrical Maintenance and Repair
Plumbing Maintenance and Repair
Heating, Ventilation and Air Conditioning (HVAC) Maintenance and Repair
Appliance Maintenance and Repair
Interior and Exterior Maintenance and Repair

Non-Technical Online Course Modules:

Welcome to the Industry
Customer Service
Time & Project Management
Money Matters
Documentation & Paperwork
Maintenance & Emergencies
Safety First
Enhanced with FranklinCovey Insights on Demand video-based online courses

Full Course for members:  $900  | Non-members $1300



The course is an opportunity for suppliers to hear the everyday challenges faced by apartment-manager customers. To obtain the CAS credential, candidates must complete the following:

    Complete the Suppler Success Course
    Employment within the apartment industry in a supplier position
    Successful completion of all CAS coursework (totaling 26 hours)
    Meet all examination standards within 12 months of declaring candidacy

You'll learn about:

  • Applicant screening, leasing contracts, and move-ins
  • Rent collection, lease renewal, the move-out process, lease termination, and eviction
  • Property management systems and their functions
  • How community managers create a positive fair housing environment
  • Minimizing risk through inspections, preventative maintenance, safety programs, and documentation
  • Addressing property and environmental hazards and crime
  • Analyzing property financial operations and under performance
  • Monitoring property performance to a achieve an owner's investment goals
  • Maximizing net operating income

 Full Course for members:  $375  | Non-members $500



Earning your CAPS takes you to the next level in property management. It fast-tracks your career advancement and your corresponding earning potential.
You'll learn about:

  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

 Full Course for members:  $1200  | Non-members $1500