2017 NAA Designation Programs

The multi-family industry is growing.  Competition is fierce and multi-family professionals face more challenges than ever before. Today if you work in the multi-family housing industry you can’t afford to overlook the benefits of an industry designation.  Education programs and designations sponsored by NAAEI are the premier offerings for multi-family housing professional.  Each course and program has been carefully crafted and tailored to meet the every-changing need of today's multi-family housing professional.

CAM: 

You’ll learn about:

- Occupancy rates
- Comprehensive marketing plans
- Sales team management and product readiness
- Equitable treatment of current and potential residents
- Resident retention and the maintenance of a positive company image
- Consistent and ongoing resident communication
- Positive resident service and issue resolution
- Enforcement of company
- Contractors and vendors
- Recruitment, hiring, orientation, and training of high-caliber employees
- Systematic employee evaluation
- Employment regulations and record keeping
- Analysis of the property’s financial operations with corrective actions for under performance
- Monitoring of property performance to achieve the owner’s investment goals
- Accounting principles and practices
- Maximizing net operating income
- Reporting property performance honestly and accurately

Full Course for members:  $950  | Non-members $1,400

Class Schedule:

February 8: Industry Essentials & Resident Experience
February 9: Financial Management
February 15:  Marketing
February 16:  Property Maintenance
February 22:  Legal Responsibilities
February 23:  Risk Management
March 15: Human Resources
March 22:  Financials Review Session

Time: 9:00 am-4:00 pm for each module

Location: PAA Central – 29 S Union Street, Middletown, PA 17057 

 


NALP:

Enhance your professional growth in the apartment industry by becoming a National Apartment Leasing Professional (NALP) and take your career to the next level.
Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

Become an NALP in 2017! (This workshop is being offered in March in Harrisburg/PAA Central)

Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.

You will learn about:

    Using Technology to Generate Traffic
    Reputation Monitoring and Management
    Daily Inspection of Leasing Center, Tour Route, Model and Vacant Apartment
    Relationship-Building while Shopping the Competition
    Application of Fair Housing Laws
    Proper Screening of a Prospective Resident's Qualifications
    Ability to Review Lease with New Resident
    Application of the Relationship Sales Process
    Managing Objections
    Managing the Move-In Process
    Work with the Team to Manage Resident Issues and Maintenance Requests
    Building Relationships with Residents and a Sense of Community
    Securing and Processing Lease Renewals
    Conducting a Market Survey and Drawing Conclusions

Course schedule:

March 7:  Bringing in New Residents

March 8:  Relevant Laws & How to Apply Them

March 9:  Effectively Meeting Resident Needs

CEC: 6
Audience: Leasing
Location: PAA Central – 29 S Union Street, Middletown, PA 17057

Full Course for members:  $450  | Non-members $600

IN LEHIGH VALLEY:

Course schedule:

March 14:  Bringing in New Residents

March 15:  Relevant Laws & How to Apply Them

March 16:  Effectively Meeting Resident Needs

Location:  Saucon View, 1 Saucon View Dr, Bethlehem, PA 18015 

 


CAMT:

Certificate for Apartment Maintenance Technicians (CAMT) includes:

The non-technical Soft Skills course consists of online learning, including practice scenarios.  Five technical courses consist of hands-on classroom training followed by online practice scenarios.

Technical Courses

Electrical Maintenance and Repair
Plumbing Maintenance and Repair
Heating, Ventilation and Air Conditioning (HVAC) Maintenance and Repair
Appliance Maintenance and Repair
Interior and Exterior Maintenance and Repair

Non-Technical Online Course Modules:

Welcome to the Industry
Customer Service
Teamwork
Time & Project Management
Money Matters
Documentation & Paperwork
Maintenance & Emergencies
Safety First
Compliance
Enhanced with FranklinCovey Insights on Demand video-based online courses

Course Schedule: (Lehigh Valley at Saucon View)

October 24 & 25  Electrical maintenance & Repair part 1 and 2

November 7 &  8 HVAC Maintenance & Repair part 1 and 2

November 14 Interior & Exterior Maintenance

December 12 & 13  Plumbing Maintenance and Repair part 1 and 2

December 19 & 20   Appliance Maintenance and Repair part 1 and 2

 

Course Schedule: (HARRISBURG at PAA Central)

September 12 & 13 Electrical Maintenance & Repair part 1 and 2 (These 2 dates will be held at RestoreCore)

September 26 & 27  HVAC Maintenance & Repair part 1 and 2

October 10 &  11  Plumbing Maintenance and Repair part 1 and 2

October 18 & 19  Appliance Maintenance and Repair part 1 and 2

October 26  Interior & Exterior Maintenance

The cost is $900 for PAA Central members; $1300 for non-members.   ** Registration will open in April. **

 


CAS:

NEW THIS Year!  We will offer the CAS designation in June 2017! Contact the office for more details.  Registration coming soon!